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Frequently Asked Questions

Filter FAQs

PureBlue’s three-step filtration system reduces particles as small as 0.2 microns.

Step 1: Woven Mesh

Captures large sediment particles.

Step 2: Carbon Fiber + PRODermis

PureBlue’s carbon fiber filter works 8 to 10x better when it comes to chlorine removal than other faucet filters. Our carbon fiber has up to a 99% chlorine removal rate, one of the most common contaminants in tap water that dry and irritate the skin without sacrificing the water pressure you love. Win-win.

PRODermis™ helps to soften water by descaling and attaching to minerals such as Mg2+ and Ca2+

Step 3: Hollow Fiber Ultra-Filtration Membrane

Extra Filtration Step

Reduces particles as small as 0.2 microns. Including algae, rust, bacteria, parasites, microplastics and fungi.

With daily use, your filter needs to be replaced at least once every three months for your skin to look and feel it’s best! Once it gets past the 3 month mark, your filter starts to lose its efficacy. We wash our face everyday so make sure you are treating your skin right!


Replacement filters can be purchased in a convenient 2 pack or 4-pack on our site. We also offer subscription plans for your convenience and ease.

Installation FAQs

PureBlue is designed to fit US standard faucets. If you’re unsure if you have a standard faucet, please visit our faucet compatibility check list.

Your PureBlue comes with 6 adaptors to ensure a proper fit.

The Starter Kit is compatible with standard threaded faucets between 19mm and 24mm.


You can find our full installation guide here.

Shipping FAQs

PureBlue currently ships within the US only. We have plans to expand internationally so be sure to sign up for our email list to be notified!

For orders with the United States, orders take 5-7 business days for shipping and delivery.

Although it’s rare, delays do sometimes happen!

In the case you’re facing a delay or unable to locate your package, please write us an email ( directly with your order number and we will do our best to investigate and help you notice.

We accept returns up to 60 days after purchase for both one time and subscription purchases.

Please fill out the return request form.

You can find more details in our RETURN POLICY.

Please fill out the return request form and our team will get back to you within 24 to 48 hours.

Subscription FAQ

Our Starter Kits comes with one filter, good for three months of clean water. For filter replacements, you have the option to sign up for our subscription.

Filter replacements will automatically ship every 90 days and will bill starting at the first shipment date. Cancel or modify anytime, no obligations.

Once you purchase your subscription, you will get a confirmation email where there is a link to manage / cancel your subscription.

If you have lost it, you can always email us at with the subject SUBSCRIPTION cancellation and provide your name and order number, and we will email your account link to you.

Please provide a 5 day business window ahead of your next subscription bill date for us to cancel / modify your subscription accordingly.

Advanced Water Filter with PRODermis®
Advanced Water Filter with PRODermis®
Advanced Water Filter with PRODermis®
Advanced Water Filter with PRODermis®

Frequently Asked questions

When water leaves the water treatment plant it is of the highest quality, containing only elements necessary for your health: mainly salts and minerals. In order to maintain the quality of the water all the way to your tap and also eliminate any risk of accidental contamination, chlorine is added to the treated water. Chlorine is usually added in very small doses at the water treatment plant and then at various points in the distribution network. This is because chlorine content decreases during water distribution due to reactions with piping walls and other substances contained in the water, including undesirable microbes.
To preserve bacteriological safety of water, on average 0.1 to 0.2 milligrams of chlorine per litre of water is added at various points of the distribution network. This ensures that the water that reaches you is totally compliant with sanitary regulations. Chlorine content in water treated this way represents 1 drop of chlorine per 1,000 litres of water, which is roughly equal to 5 bathtubs.
Chlorine is added to water at various stages of the distribution process to kill harmful micro-organisms. While it is essential that chlorine is used during the supply process to eliminate potential contamination it can also provide some unwelcomed properties: It can attack organic material, such as sensitive skin and skin oils. As a by-product this can create a dry sensation for both skin and hair Chlorine vapour can be inhaled during a shower due to the steam created. While this impacts everyone it is particularly uncomfortable for those who suffer from respiratory related conditions The body naturally absorbs the chlorinated water through the skin which again can irritate sensitive skin.
There are several benefits: Remove 98% of Chlorine and hardness impurities from Shower Water. It goes to work immediately, softening and purifying your water as it removes chlorine, iron, and hydrogen sulphide, and unwanted odours Improves dry, sensitive skin and hair instantly – leaving your skin, hair, and whole body feeling refreshed, renewed, and revitalized Reduce respiratory problems – Reduces the potential for gasses to be liberated into the air. Now you can take long, hot showers with no fears of any problems associated with unfiltered water Bacteria reduction Removes chlorine odour from skin and hair Scours out heavy metals – no more scale stains in your shower Reveals the natural purity and calming properties of water.
The cartridge filter contains patented material known as KDF 55. This granulated media was designed specifically for removing chlorine and water-soluble heavy metals For further technical information on how KDF 55 works, laboratory tests and case studies please visit
Feel the difference immediately Instant elimination of chlorine odour and scale stains around your shower.
On average the filter lasts up to 6 months depending on usage. The cartridge filter can be removed and replaced in seconds.
We really hope that you’re happy with your purchase! Should you have a problem with your purchase, we offer a Standard Warranty that covers your Shower Purifier housing unit for up to 2 years. However, the replacement filter is not covered as this is deemed a ‘wear and tear’ item.
We don’t currently have any branches in Saudi Arabia however we can deliver to when you place an order via our online store
our shower purifier can fit 99% of Showers please refer to the attached pictures for installation: 2. If it would be easier please just send a picture of your shower to and our office team will respond to you and confirm how the installation should be done. If we can help further please let us know.
Our shower purifier helps to reduce dry sensitive skin and protects your hair from becoming brittle and reduces thinning of the hair which leads to hair loss. We have many customers that say our product has helped to improve dandruff, but it does not get rid of dandruff totally you would need to use a specific shampoo or treatment for that.
Hi there, you do not need to use the adapter, as per our user manual you should only use it when the bath faucet is too close to the bath. Regarding the leak please make sure there is black washer inside and the adaptor is screwed in tightly. If we can help further please let us know
you can find our product in all Muscat pharmacies or visit our website and place an order and we will arrange for delivery within 3-4 working days. Whichever is more convenient for you.
we specifically remove 98% of the chlorine from the water, whereas many filters either don’t mention how much chlorine they remove or if they do, it’s a statement rather than a tested fact where no proof can be provided. We have had our product tested by a laboratory approved by Dubai Municipality that confirms how much chlorine we remove. We understand the problem and have been helping our customers for over 9 years now.
rest assured to know that it will not effect your water temperature.
there is a 30 day guarantee that if you don’t like the product for any reason you can return it and we will give you your money back. This is available for your peace of mind however we are confident you will love the product.
Certainly. You can order via our website here: The Shower Purifier comes with a 2 year warranty, however, this does not cover the replacement cartridge which will need to be replaced every 6 months. This is the part which filters the water so it will collect the dirt and need to be replaced.
there are a lot of causes. Firstly, living in hot climates causes our pores to open when sweating. This allows sand and dirt to be trapped in our hair follicles etc. then when we enter air conditioning our pores quickly close stopping hair from being able to grow. Secondly, the is the issue with the water pipelines containing sand, dirt and heavy metals. This fosters a lot of bacteria and the government has to inject a lot of chlorine to stop people getting sick. Similar to swimming pools. He problem with chlorine is that it drys out our hair and skin leaving it prone to breaking. It also froms a layer of grime on our hair and skin meaning it can’t absorb moisture which further adds to the problem. The solution is to remove the sand, dirt, metal, bacteria and most importantly chlorine from your water supply with a shower filter. This will leave your hair and skin moisturized and free from chemicals. This will not only stop hair from falling out but will actually encourage hair to regrow. Our shower filters are the only ones on the market which have been tested in a government laboratory to remove 98% of the chlorine. The most out of all competitors. This combined with a good diet and regular exercise will have you hair looking healthy again in no time
we are a different company to blu and use a complpletely different technology called KDF along with calcium sulphate to ensure you get the best results. Our shower purifier removes 98% of the Chlorine and other impurities from your water.
our shower filter is specifically designed to remove exactly 98% of the chlorine from your showered water. Here in the region the facility management companies add alot of chlorine to kill the bacteria in our pipelines. They don’t add ammonia which then generates chloromines for us to be concerned about. You would first need to confirm with the facility management companies managing your building or villa compounds to ensure they are adding amonia, if so then a simple shower filter cannot remove chloromines, and if any company Gaurantees they remove this using carbon you have to be wary as carbon only works in cold water and not hot water, hence why our product is specifically designed to remove 98%of the chlorine. We use kdf which is a mixture of copper and zinc and high quality Calcium Sulphite to ensure we tackle the problem which is chlorine removal only.